Optimizing and Automating Customer Journey Mapping

Customer Experience Program Management for Superior CX Design and Execution

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SuiteCX™ is a unique set of software tools that empower CX practitioners to achieve new heights of intelligence, agility, organization and efficiency in their CX design activities.

Customer Journey Mapping & Infographics

Visualize your customer journeys with the most sophisticated software on the market. We have over 20 different map types and styles to choose from to help you tell your customers’ stories.

Customer Experience Diagnostic

Assess the level of maturity of your existing CX program. Learn from both inside-out and outside-in feedback to determine where to focus resources for organizational change.

Precision CX Strategy & Execution

Create contact strategies and campaign planning that is grounded in your CX philosophy. Treat different customers differently according to their needs and value.

Our tools have been developed as a direct response to the needs of over 100 CX engagements and to help both consultants and company executives to engage with the customer experience. We are constantly updating and improving what we do.

Our approach recognizes that the easier and simpler we can make this, the better it is for us all – we have focused on delivering simple and intuitive interfaces underpinned by limitless support to ensure you get maximum value and use from the SuiteCX toolkit.

Besides creating efficiency, organization and massive manual work reduction, SuiteCX uniquely integrates all of your customer data inputs – Voice of the Customer, Voice of the Employee, Voice of the Institution, social, NPS, big data analytics, ops data and more – into the core of your Customer

Journey Maps and CX program. Your CJMs are no longer just useful diagrams, instead they are alive in a perpetually updated data view that reflects change, reality, performance and more.

The result is a collaborative, easy-to-update tool with an intuitive interface that combines diagnostics, storytelling, prioritization and planning into a powerful and comprehensive customer experience management platform.

Clients and Partners