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SuiteCX 150 (Customer Journey Mapping Methods, why and how – for practitioners)
November 17, 2016 @ 7:30 am - 9:00 am PST
120 Minutes
Audience: Moderate
Prerequisites: 100, 101
Using the practitioner’s analogy of a mile wide and an inch deep or a mile deep and an inch wide, learn two approaches to customer experience/journey mapping and applied CX.