2016 • Don Peppers & Martha Rogers Ph.D. • Penguin Originally published in 2012 as Extreme Trust, Honesty as a Competitive Advantage, this updated edition (2016) from international best-selling authors and business visionaries Don Peppers and Martha Rogers, Ph.D. is an absolute must-read for any business executive who wants …
Don Peppers
Managing Customer Experience and Relationships
2016 • Don Peppers & Martha Rogers Ph.D. • Wiley Managing Customer Experience and Relationships is the third edition desk reference from internationally acclaimed business gurus and best-selling authors Don Peppers and Martha Rogers, Ph.D. Fully revised and updated with new examples, case studies, and …
Don Peppers
Customer Experience: What, How and Why Now
2016 • Don Peppers Technology is empowering customers. It is making them more knowledgeable, more connected – and more discerning – than ever before. But, there’s a twist: While it’s true that customers love the convenience that technology provides, they still crave that empathetic, human …