Update to help system
We added top of the page help dialog, more tooltips, and additional short concept training videos.
- Improved practitioner output
- Performance/quality upgrade
- UX experience
Click-through Auto-Map – Grid Map experience
2 clicks to user-defined business rules controlling a grid map output – now more user control and high-resolution printing too. This feature allows practitioners with Touchpoint DB, Kynsdale and Mulberry legacy maps to use SuiteCX elegantly enjoying our rich feature set. Requires Custom iPoint Templates and predefined business rules….
- Customer request
- Improved practitioner output
- Improved third-party communications
- Improved storytelling
- Improved analytics and decision making
- Improved auto-mapping/time-saving features
- Innovation
- SuiteCX short tutorial on using background colors as Departments in Inventory
Auto-Map – Pain Points/Moments That Matter
By selecting pain points and/or moment that matter descriptors you automatically create a beautiful and useful display of touch points in a grid – A customer requested we duplicate his pain points/moments that matter map so we created an interface for top to bottom grid mapping to automatically display which IPoints match his criteria and colorize the IPoint background to enhance the visual effect. This is an excellent visualization and decision-making dashboard. Requires Custom iPoint Templates…. This map is available to all.
- Customer request
- Improved practitioner output
- Improved third-party communications
- Improved storytelling
- Improved analytics and decision making
Auto-Map – Ownership
By selecting ownership as a custom tag in an IPoint and setting up color scheme in advance, a practitioner can automatically create a beautiful and useful display of touch points as a top-down grid map. A customer requested we duplicate his “ownership” map so we created an interface for top to bottom grid mapping to automatically display which IPoints match his criteria and colorize the IPoint background to enhance the map visually. This is an excellent visualization and decision-making dashboard. Requires Custom iPoint Templates…. This map is available to all.
- Customer request
- Improved practitioner output
- Improved third-party communications
- Improved storytelling
- Improved analytics and decision making
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