IPoint 360 Funneling and IPoint Tracing
The iPoint 360 is a drill down into IPoint data to expose both key information in a graphical format and important text like comments and emotional description. Funneling allows us to connect IPoints in a parent-child relation to drill down into important phases of the funnel. IPoint tracing automatically connects IPoints when they have a common ancestor. In the funnel is the descriptive text from the SuiteCX descriptor, EES and findings and recommendations.
- Improved storytelling
- Improved analytics and decision making
- Innovation
- UX simplification
IPoint 360 Campaign Information
IPoint 360 Campaign Information and descriptor text information into IPoint 360….
- Customer request
- Improved storytelling
- Improved analytics and decision making
IPoint 360 UX
SuiteCX launched a new graphical user interface and a more detailed deep dive into IPoint data. IPoint 360 has a facelift and has become much easier to use and print. The new interface makes visual scanning easy. The interface is a dashboard of how any give touch point or customer experience is doing.
- Improved practitioner output
- Improved third party communications
- Performance/quality upgrade
- UX simplification
- Major Release
- SuiteCX Tutorial on the IPoint
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