SuiteCX is now one of the highest ranked CEM/CJM tools

2018 was an excellent year for SuiteCX. 

SuiteCX has put another strong year of growth and profitability under its belt. 2018 was its best year ever with increased profit, higher demand and recognition in analyst reports. SuiteCX was identified in Forrester’s Wave. SuiteCX was also identified as a Leader in the Aragon Research Tech Spectrum for Customer Journey Mapping, 2019. 

The Aragon Research Tech Spectrum for Customer Journey Mapping, 2019 evaluated twenty-seven major providers in this emerging market. SuiteCX was evaluated based on the completeness of its strategy and performance. According to the report, SuiteCX’s strengths include its “integrated rich functionality” with VOC vendors as well as its “deep analysis capabilities,” among other strengths[1].

 “To retain customers in the era of digital business, organizations need to continually invest in the customer experience and customer engagement technologies,” said Jim Lundy, CEO and Lead Analyst at Aragon Research. “Customer journey mapping providers such as SuiteCX, with its robust functionality and high level of customization and security, are helping organizations improve their customer journeys and delight their customers.”

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With new clients from Automotive, Insurance, Health Care, Pharma and several global organizations in the US, Canada and the UK, SuiteCX spans a wide range of both B2B and B2C clients.

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

[1] Aragon Research. The Aragon Research Tech Spectrum for Customer Journey Mapping, 2019 by Jim Lundy and Jim Sinur, January 26th, 2019.

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