Customer Experience as a holistic enterprise is not easy to measure. Don’t make the mistake of thinking your digital metrics are telling the whole story.
Valerie Peck
360 Degree Customer Experience: A Practical Approach to Holistic CX
Click here to view SlideShare Customer Experience as a holistic enterprise is not easy to measure. Don’t make the mistake of thinking your digital metrics are telling the whole story.
Valerie Peck
10 Key Insights from 15 years of Customer Journey Mapping
Click here to view SlideShare Yep, we’ve been at this a while. It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements. Check out this guide to learn how …
Valerie Peck
10 Key Insights from 15 years of Customer Journey Mapping
Yep, we’ve been at this a while. It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements.
Valerie Peck
Forrester: Getting Help with Customer Journey Maps
Companies use journey maps for both tactical and strategic purposes. But they struggle to get the best results when they don’t have the right insights, skills, and tools. Consultancies, agencies, user experience specialists, and software providers rush onto the scene with services and tools that …
Valerie Peck
Mobile Carrier Road Rage – a #sweetcx and #sourcx comparison
Sweet and Sour CX This is the first publishing in of a new program we are launching at suitecx to highlight customer experiences at a more personal level. Many of us work with story telling as a tool in our practices and companies but rarely …
Valerie Peck
Forrester: The Seven Steps of Highly Effective Journey Mapping
Journey maps are wildly popular. But the production of a map won’t change anything unless it is part of a well-defined process that takes into consideration a purpose, goals, and customer experience (CX) maturity. Whether or not journey maps are being used to design customer-centric …
Valerie Peck
SuiteCX forms regional strategic partnership with Ellipsis and company
Oakland, California – September 23, 2014 SuiteCX®, the world`s leading software for customer process and journey mapping, customer-centric diagnostics and data-driven personas has formed a strategic long-term alliance with Ellipsis & Company, a leader in Customer Experience Management (CXM) and Loyalty in Asia Pacific. The …
Valerie Peck
FAQs About Customer Experience Mapping: A Briefing
Over the years we have been asked a lot of questions around customer experience and journey mapping. Some of them address what are the triggers and reasons for mapping, others speak to how do we plan for it and what do we expect to see. …
Valerie Peck
FAQs About Customer Experience Mapping: A Briefing
Click here to view SlideShare Over the years we have been asked a lot of questions around customer experience and journey mapping. Some of them address what are the triggers and reasons for mapping, others speak to how do we plan for it and what …