Click here to view SlideShare We are all trying to be more customer centric, but it isn’t easy. Here are some practical tips to help you be more productive in 2016.
Valerie Peck
McKinsey gets it so right in this article on building a design-driven culture
According to the Design Management Institute’s Design Value Index, design-driven companies have maintained a significant stock-market advantage, outperforming the S&P 500 by an extraordinary 219 percent over the past ten years.
Valerie Peck
Coming soon!
Soon we will be posting an hour-long demo video of SuiteCX core functionality, as well as some micro-videos of specific how-tos similar to the one below.
Valerie Peck
8 Customer Experience Predictions for 2016
Click here to view SlideShare As we move into a new business year, promising to be the most CX-‐focused ever, we wanted to share some key predictions that we believe will come to pass.
Valerie Peck
How to filter with Customer Journey Mapping software
This short demo shows how to filter using SuiteCX customer journey mapping software
Valerie Peck
Customer Experience Improvement: Finding the Right Data Strategy
Click here to view SlideShare As marketers, we are all focused on improving our customer experience and generating more revenue. Everyone talks about how important it is to invest in web, mobile and social media analytics. Smart marketers don’t stop there, however.
Valerie Peck
Forrester: Mapping the Customer Journey
Companies have woken up to the reality that customer experience (CX) is critical to their business. To help improve experiences that they offer, CX pros have been quick to adopt customer journey mapping — a methodology to deepen customer understanding, break down siloed behaviors, and …
Valerie Peck
Six Steps to Best-in-Class Customer Experience
Click here to view SlideShare The Customer Experience (CX) field is growing, and companies are realizing that it makes clear business sense. For companies that practice CX, MarketsandMarkets.com predicts a compound annual growth rate (CAGR) of 17.3% from 2014 to 2019. But how do you …
Valerie Peck
Harvard Business Review on Customer Journeys
We love it when we see further validation of the work we have been doing for so long. Harvard Business Review weighs in on the power of customer journeys in helping companies to differentiate via excellence in customer experience.
Valerie Peck
Customer Journey Mapping: Balancing Customer and Company Needs to Drive Business Outcomes
Click here to view SlideShare While research has proven that a focus on improving customer experience directly impacts the bottom line, achieving the organizational and cultural change required to become fully customer-centric is not an easy process. It is critical to get all key departments …