Like customer experience (CX) more broadly, there are a number of platforms that create the ecosystem of tools available to manage and understand their Customers’ experience. The confusing part is that a number of tools all call themselves “Customer Journey Tools” which tends to muddy the market.
Valerie Peck
How complex does a journey map need to be?
We just finished teaching a class on CX driven Journey mapping to a large and very diverse group. It was really a fascinating class – smart and discerning. There were a number of common questions and comments from both beginning and advanced CX Architects/Mappers.
Valerie Peck
New resources available from SuiteCX
We have some new curated resources to help you broaden your knowledge around customer experience, journey mapping, and journey analytics.
Valerie Peck
Come meet us at the CXPA Insight Exchange!
March 15-16, 2019 – East Bay Group and SuiteCX are a proud sponsor and exhibitor at CXPA Insight Exchange 2019.
Valerie Peck
The Board of SuiteCX appoints Alan Pennington as Deputy Chairman
The Board of SuiteCX is delighted to announce the appointment of Alan Pennington as Deputy Chairman with immediate effect. He will be responsible for advising the Board on business strategy, investments, and will act as advisor for Chief Executive Officer Valerie Peck. Alan has been …
Valerie Peck
SuiteCX is now one of the highest ranked CEM/CJM tools
2018 was an excellent year for SuiteCX. SuiteCX has put another strong year of growth and profitability under its belt. 2018 was its best year ever with increased profit, higher demand and recognition in analyst reports. SuiteCX was identified in Forrester’s Wave. SuiteCX was also …
Valerie Peck
Do we Mine or Mind the Gap?
Ever wonder why there is such a gap between all the hard work you do in providing Voice of the Customer and Net Promoter Scores to your internal partners and then not being able to see how that in turn results in enabling the company …
Valerie Peck
Critical Questions
CX professionals are hearing a lot about Customer Journey Mapping these days, but with each new wave of ideas, there comes confusion surrounding it. As expert practitioners of journey mapping for over 15 years, we aim to clear up some of the confusion with this …
Valerie Peck
What Does It Take to Become a Successful Consultant?
So, you want to be a consultant? Here are some tips and techniques to follow so you can become successful in the consulting field. View Document
Valerie Peck
Karmic Networking
What is networking? What is Karmic Networking? View Document