In SuiteCX each Interaction Point contains a database of attributes. You can drill down into, and comment upon, pain points; moments of truth; emotions; metrics; campaign details; Ethnographic elements (doing, thinking, feeling); scores; findings, recommendations and much much more. SuiteCX has enhanced our 360 views …
Jun 10, 2019
June 2019 Release Notes
Update to help system, Click-through Auto-Map – Grid Map experience, Auto-Map – Pain Points/Moments That Matter, Auto-Map – Ownership
Jun 7, 2019
Display your Touches in a colorful, organized and simplified manner with an owner/department tagging strategy and legends…
SuiteCX has a central repository of interaction points for every given Project. We use it to store, manage, filter, and query our Interaction points. Some of the enhancements that we have been working on will continue to make the IPoint Database appealing as a stand-alone visualization. …
May 16, 2019
May 2019 Release Notes
Auto-Map, Upgraded Tracking for map and project modify-date
May 10, 2019
Come meet us at the CXPA Insight Exchange!
March 15-16, 2019 – East Bay Group and SuiteCX are a proud sponsor and exhibitor at CXPA Insight Exchange 2019.
May 3, 2019
The Board of SuiteCX appoints Alan Pennington as Deputy Chairman
The Board of SuiteCX is delighted to announce the appointment of Alan Pennington as Deputy Chairman with immediate effect. He will be responsible for advising the Board on business strategy, investments, and will act as advisor for Chief Executive Officer Valerie Peck. Alan has been …
Apr 29, 2019
Link a Persona/Segment to any Map
SuiteCX makes it easy to link your customer personas/segments to any map with just a couple of clicks. Our advanced development system helps you create detailed personas and segments that you can print and share in several ways. Once created, you can overlay a persona/segment on …
Mar 28, 2019
Announcing SuiteCX List Manager
Visualize Recommendations, Moments that Matter, Initiatives, or create a Pain Point map – List Manager makes it easy and fast. List Manager ‘sees’ inside IPoints to display data that you have already entered and allows you to add additional comments as needed. For those who …
Mar 15, 2019
SuiteCX is now one of the highest ranked CEM/CJM tools
2018 was an excellent year for SuiteCX. SuiteCX has put another strong year of growth and profitability under its belt. 2018 was its best year ever with increased profit, higher demand and recognition in analyst reports. SuiteCX was identified in Forrester’s Wave. SuiteCX was also …
Feb 11, 2019
February 2019 Release Notes
User Interface (configurator) Access to manage UI colors in grid maps and to manage custom descriptors, IPoint Hover-over Attachment Preview, Custom IPoint Templates